Terms of Use
Pillar Digital Inc. Terms & Conditions
Effective Date: March 1st, 2024
These terms and conditions govern the relationship between Pillar Digital Inc. and its clients. By engaging with Pillar Digital for services, the Client agrees to the following terms:
Definitions
1.1 Agency Materials: Content, templates, or videos developed by the Agency before or independent of the Client’s project.
1.2 Client Deliverables: Customized video and marketing content created specifically for the Client as part of the agreed services.
1.3 Agreement: Includes any service agreement, proposal, or media plan between the Agency and the Client.
1.4 Confidential Information: Any non-public information exchanged between parties that must remain confidential, including financial, strategic, or creative assets.
1.5 Intellectual Property: Ownership rights of deliverables, designs, videos, or third-party content used in the campaign.
1.6 Services: Includes all creative, production, and consulting work provided by the Agency.
Scope of Services
2.1 The Agency provides video marketing, corporate video production, social media campaigns, and digital marketing consulting as specified in the agreement or statement of services.
2.2 The Client will have 10 business days to review any statement of services or project outline. Approval is considered confirmed once written confirmation or email approval is provided.
2.3 Any additional services beyond the agreed scope will require approval through a Change Order and may incur additional costs.
Project Revisions & Changes
3.1 The Client is entitled to two rounds of revisions for each video or deliverable. Additional revisions may be charged at the Agency's discretion.
3.2 Any rush requests requiring delivery within 5-10 business days will incur a rush fee and must be confirmed in writing.
Ownership & Intellectual Property
4.1 Upon final payment, the Client owns the rights to custom deliverables created for their project.
4.2 Background materials, templates, or creative assets used by the Agency in multiple projects remain the Agency’s intellectual property.
4.3 Third-party assets or stock content used in videos will be licensed to the Client for the intended purpose but remain the property of the original creator or vendor.
Payments & Fees
5.1 The Client agrees to pay the fees outlined in the statement of services. A 50% non-refundable deposit may be required before project commencement.
5.2 Invoices are due within 30 days of issuance. Late payments will incur a 4% monthly interest fee.
5.3 If a project is canceled by the Client after commencement, the Client will be responsible for any work completed and non-refundable expenses incurred by the Agency.
Confidentiality & Non-Disclosure
6.1 Both parties agree to keep confidential information private and only use it for purposes related to the agreed services.
6.2 Confidentiality obligations will remain in effect after project completion and termination of the agreement.
Termination of Services
7.1 Either party may terminate the agreement by providing 14 days’ written notice.
7.2 If terminated, the Client will pay for any services completed up to the termination date.
7.3 Upon termination, the Agency will provide final deliverables and relevant access details, subject to outstanding payments.
Liability & Indemnification
8.1 The Agency will not be liable for losses arising from the Client’s misuse of deliverables or content.
8.2 The Client agrees to indemnify the Agency against claims or damages caused by unauthorized use of provided content or breach of third-party agreements.
8.3 The Agency’s total liability will not exceed the fees paid by the Client for services rendered in the last 6 months.
Vendor & Platform Restrictions
9.1 Some video content may be subject to platform-specific guidelines (e.g., Instagram, YouTube). The Client agrees to comply with such restrictions.
9.2 The Agency is not responsible for delays or rejections caused by vendor platform policies.
Force Majeure
10.1 The Agency is not responsible for delays or failures caused by events beyond its control, such as natural disasters, internet outages, or government restrictions.
Governing Law
11.1 These terms are governed by the laws of British Columbia, Canada, and any disputes will be resolved within its jurisdiction.
Acceptance & Amendments
12.1 By engaging with the Agency, the Client agrees to these terms and conditions.
12.2 The Agency reserves the right to update these terms without prior notice. Updates will be posted on the Agency’s website.
Contact Information
If you have any questions about these terms, please contact us at:
info@pillardigital.com | 778-681-1566